06 July 2008

I'm putting in for a Suspension Reimbursement

What the hell, New Jersey? It's like they want you to be damned sure you have business in the garden state if you're going to be traveling here. The first 10 miles of I-78 we worse than Route 1 in College Park, or what I imagine certain roads in Afghanistan were like in December of 2001. Or, you know, the SURFACE OF THE MOON. Cratered, I think, is the motif I'm looking for here.
Then we were deceived by some nice asphalt for about 200 yards, and then lowest-bidder mentality took over. I think the contractors must be from PA, because there were seams in the asphalt.
Let that sink in.
That's right, dear readers, instead of the noisy but adaptable PA-familiar "WHIR-THUNK-WHIR-THUNK-WHIR-THUNK", you get "hum-THUNK-hum-THUNK-hum-THUNK".
Disconcerting as hell. I knew PA roads sucked, but I don't remember the Jersey highways being this bad the last few times I was here, not that I spend a lot of time in my Ancestral state.
My other Ancestral state, that is.
So I'm going to petition the governor of NJ to hand over a check for a new suspension and any related damage that might have occurred (thank God I don't have any fillings, or else I'd be making a dental appointment). Or maybe not, because that would require a lot of work, and I'm going to save up my discontent for the fine folks at Shipley's TV Repair of 45 Waverly Drive in Frederick, MD. They aren't expecting to have the part for my poor TV shipped until tomorrow. They likely won't have the part until Friday, because they don't care enough for my custom to request that the part be shipped air, and it takes 5 days to ship ground from CA, where the (back-ordered, did I mention that?) part is coming from.
Today's lesson:
never do business with Shipley's TV Repair of 45 Waverly Drive in Frederick, MD, and if you come to New Jersey, make sure you have your suspension in good working order.


Anonymous said...

hehe. NJ strikes again! Then again, travel through Alabama or Arkansas. Or MD-97 from Olney to Silver Spring. Or Viers Mill Road (MD-587 IIRC). Or Randolf Rd./Montrose Rd. I think the xA's suspension has gotten more of a workout with the 8 mile commute I have now than it ever did going from Leesburg to Bethesda.

As for Shipley's, it's not all their fault. They can't be blamed for the back-ordered part. I mean, I work with one of the best, most streamlined inventory control systems on the planet under a company that demands the very best at a minimum. After experiencing this, I can understand how, in corporations that do not have these absolute excellence demands, why it takes so long to do a repair.

We average 2-3 days for a repair, if that, unless a part is constrained. Even sending it out to be repaired, it's 5-7 days average. Dell averages 6-8 weeks. Sony is in the same boat with tiny consumer electronics; 8-10 weeks with their portables. I'm sure Philips is right around the same boat.

Have you gone back to Philips yet to follow-up on the repair taking longer than your expectations where lead to believe? If not, that might do some good. Talk to Bill, he might be able to help the situation along.

Unknown said...

It is their fault, because they waited over 2 weeks before even looking at the set. They were unfortunately dismissive and seemingly unconcerned with delivering us any sort of customer service - until they realized that they'd messed up; now the guy sounds worried when he calls me.
I never had a 6 to 8 week issue with Dell, but then I never dealt with them in a consumer capacity. I'm used to no more than a week turn-around on a part, but then, that was with Gold-level Dell Corporate support. heh.
Phillips/Magnavox is going to hear from us - F. is going to make sure of that!

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